Avatars in the cloud

This blog now supports gravatars in comments. An avatar is a small picture or image used to identify comments posted on line. A gravatar is a Globally Recognized Avatar, which eliminates the need to upload images to multiple forums. You upload and edit an image at the gravatar home page and associate it with your e-mail address. Thereafter, any gravatar-enabled site will pull your gravatar into a post associated with your e-mail address. (I suppose it’s possible for someone to spoof your e-mail address on a post and consequently spoof your gravatar as well, but whaddya gonna do?)

WordPress 2.7 has automatic support for gravatars in comments, so now if you look at any post in this blog that I’ve commented on you’ll see my pretty little face next to my comment. Create your gravatar now and your pretty little face can be on this blog, too!

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When add-ons subtract

If you’re relying on browser-based applications, you’d better have excellent browser performance. One obvious factor affecting the performance of your browser is the speed of your Internet connection. Another fairly obvious factor is the speed of your computer, including RAM, processor, and disk behavior. But don’t forget the impact of adjustments you’ve made to the browser itself.

Recently I’ve been experiencing some pretty slow (but still bearable) performance with some web-based applications. I was essentially ignoring these issues, thinking things like “well, there must be a lot of congestion on this cable modem circuit today,” or “well, I do have a lot of programs open.” But then I thought to check another possible culprit: browser add-ons and plug-ins.

To see what your browser is doing in addition to its standard page-rendering tasks …

  • In Internet Explorer, go to Tools > Manage Add-ons > Enable or Disable Add-ons …
  • In Firefox, go to Tools > Add-ons

From there you’ll be able to disable or uninstall things that you don’t absolutely need and that might be interfering with performance. I had 26 add-ons in IE and decided I could disable 9 of them:

image

After restarting my browser, I noticed substantial improvement in browsing performance. Of the ones I disabled, I’m betting that it was the Spybot add-ons that were causing most of the problems. After all, it’s in Spybot’s nature to say “not so fast, buddy – let me take a look at you first.” Since I have confidence in my Trend Micro software and my own ability to steer clear of malware-infected sites, I am comfortable living without Spybot if it means I can get my work done faster.

So the next time you or someone you know says “the Internet is slow,” remember that the problem may not be with the information superhighway but the fact that your car is stuck in second gear.

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The future of remote monitoring and management

I spent the past two days in Nashville at the Autotask user conference. There was a panel session this morning featuring reps from most of the leading remote monitoring and management solution companies, including Kaseya, n-Able, Dell (fka Silverback), ITControl Suite, and Level Platforms. These folks owe their existence, for the most part, to the difficulty of maintaining servers and desktops. I asked these folks a question from the floor, which was something like this:

How long will it be before microbusinesses – companies with fewer than 50 seats – don’t need remote monitoring and management tools anymore because they do everything in the cloud and the only ones doing the monitoring will be huge companies like Google, Microsoft, and so on?

I got three types of answers:

  1. Don’t worry, your clients are still going to need you as a trusted advisor. (That is reassuring, but it’s not what I asked. I know my clients are still going to need my services. My question is how long will they still need your services.)
  2. Don’t worry, your clients are still going to be using computers that have to be monitored and managed until something really radical happens – something based entirely on thin clients and a return to the mainframe paradigm. (That wasn’t my question, that was my premise. When is that going to be?)
  3. We’re not worried because our products will help you monitor and manage cloud resources, too.

That third one didn’t answer my question, either, but I thought it was an excellent point. When you move services to the cloud, you sort of take it on faith that your provider is doing what they said they would do. Even companies that rely on hosted mail, files, databases, intranets, and so on will probably need some third-party company to watch the services’ performance and alert the customer about problems. Some of the companies represented on stage already have this sort of monitoring deployed or on their road maps. I wonder if there were any guys up there thinking “uh oh …..”

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EPIC complains to FTC about Google

Following the recent privacy gaffe at Google, the Electronic Privacy Information Center has filed a complaint with the Federal Trade Commission. Some of the language in the complaint seems a bit hyperbolic, and the request that Google be compelled to contribute $5 million to support electronic privacy research seems a bit self-serving. Obviously, though, a cloud computing provider had better make its privacy and security standards very clear to its end users.

When considering the security of putting your corporate information in the cloud, remember to compare the security of the cloud to the security of your own on-premises systems – which for many small businesses is practically non-existent. Also consider the type of information you plan to store in the cloud. If you plan to keep electronic records containing sensitive information such as credit card numbers, social security numbers, and health records, you’ll need to pay extra attention to how that information will be transmitted to and from the cloud and how it will be stored for you.

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Cloud computing featured in Boston Globe

Another introductory article on the front page of the business section in today’s Boston Globe. It focuses on Massachusetts-based companies and the future of the cloud in large enterprise computing. The author’s conclusion:

It seems small and midsize businesses will be the first to integrate cloud-based services, while bigger companies will take longer to figure out how these services relate to their existing operations, whether they’re secure and reliable enough, and whether they comply with all sorts of regulatory requirements. But the appeal is that cloud-based services can cut the costs of all sorts of IT operations like storage and number-crunching and payment processing, while giving companies the flexibility to simply pay a higher monthly fee as they grow – or pay less when they shrink.

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Peachtree in the cloud

A client of mine uses Peachtree Complete Accounting. They needed a solution for the following set of circumstances:

  • The bulk of their accounting and bookkeeping work is done by an independent accountant, who generally works from home.
  • Historically, the accountant would come into the client’s office on weekends to work on the computer that had Peachtree installed.
  • The accountant no longer wants to work on weekends.
  • The computer that was traditionally reserved for the accountant needs to be used occasionally by other office staff. So giving the accountant remote access to this computer from home would not be a sufficient resolution. We could not guarantee remote access whenever the accountant needed it.
  • The manager of the business occasionally needed access to the accounting system from her laptop, which she travels with frequently.

I checked with Sage Software to see what options were available. As it turns out, there is an entirely cloud-based version of Peachtree, called ePeachtree. However, the cloud-based product has some limitations, and unfortunately those limitations are only hinted at on the web site. Furthermore, there is a custom conversion process for businesses trying to migrate from the desktop version to ePeachtree. It sounded too risky.

Peachtree offers a hybrid solution as well, called Peachtree Web Accounting. This service requires the traditional desktop product to be installed first. It then synchronizes the data between the desktop and the cloud and allows remote users to work on the data through a web interface. The remote users won’t get 100% of the functionality of the desktop product, but the idea is to include enough functionality for the typical remote user, including an independent accountant.

My client is going to give Peachtree Web Accounting a shot. I’ll let you know how it works out.

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SmallBusinessComputing.com defines cloud computing

Good intro article by Laurie McCabe posted today at SmallBusinessComputing.com. If you’ve read all the posts at Stop Buying Servers, there may not be much new here. But it’s good to see the coverage continuing. The more people using the cloud, the better the services there will be.

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Taking the Google with the bug

I’ve never said, nor will I ever say, that the cloud is not without fault. ChannelWeb reports that Google Docs had a security glitch over the weekend. As I noted after the recent Google Apps outage, though, one advantage of using a well-established cloud service is that any problems are going to be handled by a group of highly-trained professionals who are highly motivated to fix the problems quickly. The same cannot always be said for people working on a small business’s on-premise IT systems.

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It happens to the best of us

As if I didn’t need a lesson on why cloud computing has its advantages …

I spent the last two nights in New York. This morning, I picked up my computer in my hotel room to check my e-mail. (It had been turned on and connected to the Internet all night, but let’s save the energy conservation question for another time.) I noticed that there were no new e-mail messages after 2:30 AM. Not good.

Within a few minutes I had determined that the Internet connection back at my Boston office was fine, but my mail server was not responding. I could guess at some possible causes – a power failure that had led the server to shut itself down, a glitch in one or more of the services on the machine, a sudden defect in a network cable, and so on. All I really knew or cared about was the fact that it was a Monday morning, I had no e-mail server, and I was not going to be back in my office to check the problem in person for another eight hours.

Because I had prepared for this possibility, I was bothered but not panicked. The only thing I really needed access to today was my e-mail. And for the last several years, I’ve been using a cloud-based service for spam and virus protection. This service intercepts all the mail headed for schrag.net, filters out all the garbage, and then sends the good stuff on to my Exchange server.

The cloud-based spam and malware filtering alone is worth the cost of the monthly service. It means neither my server nor my firewall have to spend time doing the filtering on-site, and it also means there’s a lot less Internet traffic going back and forth to my office. But a wonderful side effect is that the service acts as a mail spooler. Instead of having all incoming messages returned to sender when my Exchange server is unavailable, the spooler holds onto the inbound mail temporarily, and lets me retrieve individual messages through a web interface. When my server finally comes back on line, the spooler will deliver all the temporarily held mail, and everything will be back to normal.

There are many cloud-based mail filtering and spooling services out there. I happen to be using one called SpamStopsHere, a service that I also resell to my clients. In (what I hope will be) the near future, I’ll start posting lists of cloud computing vendors in the pages on this site. Meanwhile, anyone running an in-house mail server should be using SOMETHING in the cloud. Simple spooling (without filtering) can be found for about $35 a year. How can you fail to cost-justify that?

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New blog look

Stop Buying Servers has been upgraded to Thematic 0.9. The change wasn’t made entirely in the cloud. I had to use my desktop computer to download a zip file from ThemeShaper before uploading it to my blog host. Note to self: be on the lookout for a service that will allow you to access a cloud-based file store with a UNC name (\\server\folder\file).

Look for additional design changes later this month, after I get a lesson on working with CSS.

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